Farrer Bros Hardware and Rental Service

We recently had water damage due to our refrigerator. Calling Farrer Bros. was the best decision we could have made. Their response time was amazing, and all of their workers were completely professional. They arrived exactly when they told us and provided a daily timeline for demolition, repairs, and restoration. I have never had such a wonderful response. David Wilson coordinated every moment and was exceptional in every way. We are very grateful for him and his team.

Above all— their customer service and friendliness is OUT OF THIS WORLD! Never have I ever asked for something, without the team member going above and beyond! They are so helpful, so welcoming, and busy as bees inside this hardware store! I will drive out of my way to be sure that this is the only hardware shop I visit. Customer service is EVERYTHING! Fatter Bros team members go 10 miles past above and beyond. The one time that they just so happened to be out of what I needed, the employee that was working the screws, nuts, and bolts section— realized they did not have stock in the particular screw size/type that I needed and he took it upon himself to go to the desk and find somewhere HIMSELF that not only carried what I needed, but got me the price of the item and address and phone number. I didn’t ask him to do that. Nothing was mentioned. After reality set in that they were out of that particular screw, he said “Gimme just a minute” and turned away and I followed him to the counter. After the third phone call he had success. This guys wasn’t just being super friendly to me— he was super friendly to the other hardware store over the phone as well! I can not say anything but great things about these guys! Thanks!

I came to this store to rent a small tool. They take your drivers license number, your address, and phone number, your credit card and this is standard practice anywhere you go. I accept that… but they want your full social security number! Not just the last 4 digits but your complete SS number. This is unacceptable! Even forms don’t ask for anything but the last 4 digits because they can track you with just the last four digits and your drivers license. With today’s rate of identify theft this is unacceptable. They need to get with the 21 century! I refused to give my full SS number and they refused to rent me the small tool. Crazy!! Go somewhere else! 🫤